Step 1 of 7 β Store Information
M
Mystery Shopper Evaluation
Evaluating the McDonald's customer experience across service, food quality, cleanliness, and brand standards.
π Store Information
Tell us about the outlet you visited today
Section 2 / 7
βοΈ Weight: 25 pts
π§Ύ Ordering Experience
Evaluate the ordering process from queue to receipt
β
β
β
β
β
Tap to rate
β
Yes
β No
β N/A
β
Yes
β No
β N/A
β
β
β
β
β
Tap to rate
β
Yes
β No
β
Yes
β No
Section 3 / 7
βοΈ Weight: 30 pts
π΄ Critical Section
π Food Quality & Order Delivery
Evaluate accuracy, temperature, presentation and taste
β
Yes β Complete
β No β Missing item(s)
β
Yes β Hot food hot, cold food cold
β No β Wrong temperature
β
β
β
β
β
Tap to rate
β
β
β
β
β
Tap to rate
β
β
β
β
β
Tap to rate
Tap to take photo or upload
Section 4 / 7
βοΈ Weight: 20 pts
π§Ή Cleanliness & Environment
Assess the overall hygiene and cleanliness of the outlet
β
β
β
β
β
Tap to rate
β
β
β
β
β
Tap to rate
β
Yes
β No
β
β
β
β
β
Tap to rate
If washroom was not visited, rate as N/A in comments
β
Yes
β No
β
Yes
β No
β
β
β
β
β
Tap to rate
Section 5 / 7
βοΈ Weight: 15 pts
π Staff & Service Standards
Evaluate staff appearance, attitude and overall service delivery
β
Yes
β No
β οΈ Partial
β
β
β
β
β
Tap to rate
β
Yes
β No
β
Yes
β No
β
β
β
β
β
Tap to rate
β
Yes
β No
Section 6 / 7
βοΈ Weight: 10 pts
π₯ Digital Experience & Kiosk
Evaluate self-order kiosks, app promotions, and digital touchpoints
β
Yes
β No
β N/A
β
β
β
β
β
Tap to rate
β
Yes
β No
β
Yes
β No
β N/A
β
Yes
β No
Section 7 / 7
π Final Review & Summary
Your overall impressions and final ratings
β
Yes
β No
π€ Maybe
β
Yes
β No
Tap to take photo or upload
Thank You!
Your mystery shopper evaluation has been submitted. Your report is ready below.
TOTAL SCORE
--
Ordering
--
Food Quality
--
Cleanliness
--
Staff
--
Digital
--
Overall
--